Issuing e-invoices for B2B orders placed in your store

Starting September 1, 2026, mandatory e-invoicing is coming into effect for certain B2B transactions in France.

To help support you, we have made e-invoicing available for B2B orders placed in your store. When enabled, e-invoices will be issued automatically based on your settings and submitted by our third-party partner to your national tax system. Invoices in structured electronic format will also be sent to your customers.

Configuration requirements for enabling e-invoices in your store

Before you turn on e-invoices in your online store, make sure your store’s setup in the store admin meets the initial configuration requirements:

• In Settings → Taxes & Invoices, you have enabled and set up regular tax invoices;
• In Settings → General → Store Profile, your company’s street address and city are specified;
• In Settings → General → Cart & Checkout, the Ask for a ZIP/postal code toggle is turned on;
• In Settings → Taxes & Invoices, Businesses and direct customers (B2B and B2C) or Businesses only (B2B) are selected in the business model settings section;
• (recommended) In Settings → Taxes & Invoices, the Ask for buyers’ tax ID at checkout toggle is turned on.

Enabling e-invoices in your store

After you check that your online store’s settings meet the configuration requirements, you can turn on issuing e-invoices for B2B orders placed in your online store.

To enable e-invoices in your store:

1. From your store admin, go to Settings → Taxes & Invoices, scroll down to the Tax invoices block, and click Set Up E-Invoices.

   

2. On the opened page, scroll down to E-invoices and click Enable E-invoices.

   

3. Check that your company’s name, address, and VAT ID are entered correctly. This data will be used in your e-invoices. Click Edit next to the field to update it.
4. Click Enable E-invoices.

That’s it. You have turned on electronic invoices for B2B orders placed in your online store.

Issuing and submitting e-invoices will be operated by our third-party partner. Connecting and configuring your settings may take several hours. You can check the current e-invoicing connection status on the Tax Invoices page in your store admin.

After your store is connected, your order and business data will be used to generate invoices in structured electronic format for all eligible future orders. E-invoices will be created as soon as a regular tax invoice is generated. Learn more about setting up automatic generation for regular tax invoices →

E-invoices will be automatically sent to your country's national tax system via the Peppol network. They will also be sent to your customer via the Peppol network or by email.

Creating e-invoices for refunded orders

In addition to regular e-invoices that are generated automatically, you can manually issue refund e-invoices for B2B orders that are marked as Refunded in your store admin.

To create a refund e-invoice:

1. From your store admin, go to My Sales → Orders.
2. Click on the order to open it for editing.
3. Change the Payment status to Refunded.

4. In the pop-up, tick the Create and send a refund e-invoice box.

   

5. Click Refund Order.

That’s it. The refund e-invoice will be created and sent to the national tax system via the Peppol network. It will also be sent to your customer.

Viewing e-invoice statuses for orders

You can check if an e-invoice or a refund e-invoice has been issued and sent for a particular order on the My Sales → Orders page in your store admin. Statuses appear in both the order list and the Tax invoices block on individual order pages.

Turning off e-invoices in your store

You can turn off e-invoicing in your online store at any time. For example, if you prefer working in an external invoicing system.

To turn off e-invoices in your store:

1. From your store admin, go to Settings → Taxes & Invoices.
2. Scroll down to the Tax invoices section and click Set Up Tax Invoices.
3. Scroll down to the E-invoices block and turn off the toggle.

That’s it. E-invoices will no longer be generated and sent to the national tax system and customers for B2B orders placed in your online store.