Tracking and recovering abandoned carts

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Not every person who adds something to their cart in your online store makes it all the way through the checkout process to complete a purchase.

Each time a potential customer provides their contact information but leaves the checkout, we store that order attempt as an abandoned cart.

You can review the list of abandoned checkouts in your store and follow up with cart recovery emails.

In this article

View abandoned carts

Abandoned carts are automatically tracked and listed in your Control Panel at My Sales → Abandoned Carts page.

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Each incomplete order contains the customer’s contact details provided on checkout and shows which shipping and payment options were chosen as well as what items were added to the bag.

Send cart recovery emails

You can encourage a customer to complete their orders by sending an email with a link to their abandoned cart so that they can quickly and easily complete their checkout if they choose.

In your Control Panel go to My Sales → Abandoned Carts, find the order that you want to recover and click [Send email].

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You will be able to review the email contents and edit the message to say exactly what you would like.

In case you want to completely revamp the email template you can click the blue link or open the Abandoned Cart Recovery template at Settings → Mail page in the Control Panel.

Read more about changing mail templates in the article How to edit mail notifications in our Help Center.

Send cart recovery emails automatically

After an abandoned cart occurs Online store can send a recovery email to remind the shopper about their unfinished order. Recovery emails configured to be sent automatically are more effective in capturing lost sales.

To enable automatic recovery emails go to your Control Panel → My Sales → Abandoned Carts and change the toggle to Enabled.

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Online store will send a recovery email for each abandoned cart 2 hours after the order was listed in the Control Panel. When the email is sent, it will be noted in the details of the incomplete order.