Getting paid

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After creating a store and adding your products, you must set a method to collect sales revenue. You may select from the list of payment providers to set up at least one payment method in your store in Control Panel → Payment.

Check out detailed instructions on how to set up payment options. We recommend a test purchase (with a very low price) where you can experience your store as your customers will.

In this article:

Accepting money

You may accept money either online or offline.

Online payment methods – credit cards, PayPal, etc.

An online payment occurs when you charge a customer’s credit or debit card with the help of a third-party payment provider. During payment, your customers enter their payment details and a third-party provider processes the transactions.

Your payment provider must process credit card and PayPal payments before the funds are added to your merchant account. This process has several stages:

  1. The customer clicks Continue when checking out on the billing details page. When redirected to the payment provider’s website, the customer enters their credit card data and confirms the payment.
  2. Next, the payment provider requests payment from the card's issuing bank. If the card is valid and the account has sufficient funds, the card issuer authorizes the transaction and releases the funds to the payment provider. 
    If there is an issue, the card's issuing bank declines the transaction.
  3. After charging the customer, the payment is transferred to your merchant account with the payment provider.
    The payment provider automatically sends the transaction information (a callback request) to Online store and Online store updates the order status to Paid.
    If the transaction was declined, the payment provider sends a corresponding callback to Online store and Online store sets the order status to Declined.

The order statuses are available in your Control Panel → My Sales.

There is supports over 50 payment providers to process your transactions, including PayPal, Square, WePay, Stripe and others.

We does not process any transactions. All transactions are processed by third-party providers who have their own rules and may charge extra fees. Be sure to check these details with your preferred payment processor when setting up a payment method.

We only partner with reliable and secure payment providers. Our team goes to great lengths to process data in a completely secure manner. Read more about security.

Recommended payment providers for U.S. merchants are Square, WePay and PayPal.

Offline payment methods – cash on delivery, phone order, bank transfer

For customers who pick up their orders in person, you may offer a cash alternative. Methods that do not involve any third-party payment providers (e.g., phone orders, direct bank transfer) also count as offline payments.

Read more about offline payment options in stores.

Customer payment experience

After customers visit your store, add products to their cart and proceed to checkout, they see payment options you have enabled. Your customers will select the payment option they prefer and proceed.

See a list of payment methods in your store Control Panel → Payment.

For online payments, customers enter their details and pay immediately.

For offline payments (e.g., cash on delivery, phone order, bank transfer), you must contact the customer to arrange payment.

In both events, you can receive an email notification for new orders by enabling the New Order Placed notification in your store Control Panel → Settings → Mail. If disabled, you will not receive messages about new orders.

When to ship an order

You will receive an email notification that shows the order status with each new order. You can also check the order status in your store Control Panel → My Sales → Orders.

A Paid orders status means your customer selected an online payment option and the third-party provider processed the payment. Prepare this order for shipping and ship it right away!

An Awaiting payment order status means can mean one of two things:

  1. Your customer selected an offline payment and you need to contact them to arrange payment.
  2. Your customer’s online payment was not processed. In this case, you can contact the third-party payment provider who processed the transaction or reach out to our support team.
Check your customer’s payment method in your store Control Panel → My Sales → Orders:

payment method selected

Once Paid, go ahead and ship the order!

Where is the money?

When customers pay online, the transactions are processed by third-party providers (e.g., PayPal, Square). The funds are deposited to your account with the payment provider and you can withdraw these funds using the methods outlined by the payment provider.