We have collected answers to the most common questions about digital products.
In this article:
You can modify the Download e-goods notification in your store Control Panel → Settings → Mail.
More details in this article: Mail Notifications
It is possible to offer free promotional digital goods. There are two ways to do it:
Your customers will add this product to cart, place an order and get download links without paying anything.
To make the process for these free orders more smooth, we recommend to enable the Skip payment method selection, if the order total is zero option and to make your store automatically set the Paid status for free orders. This way your customers will instantly get download link after placing an order.
You can attach a file to a product by adding a download link directly to the product descriptioт. In this case, a visitor doesn't have to place an order – they can download the file right from the product page. How to do it:
- Upload your file to any hosting. For example, you can use SaberCat, it's free
- Add a link to this file to your product description.
If you use this way, you will not see the downloads in the orders list.
Yes, the store supports download resuming. If your customers have any connection troubles or pauses downloading, the file will resume downloading from the same point when the connection is back, and not from the beginning again.
There are no space or bandwidth limits for digital goods in your store. The only limitation is the single file size, which can not exceed the limit determined by your paid plan. There is no limit for the number of your e-goods or their downloads, so you can upload and sell as many as you need.