Online store allows to set up different shipping methods as well as various types of charges like per item/per order/flat fee, etc. or get the shipping rates from UPS, USPS and other major carrier companies.
In this article:
Some carrier companies provide their own shipping rates that online store owners can use. This method would be perfect for you if you want to receive automatic rates from the delivery company. When your customer's placing an order,Online store will send the order details to e.g. FedEx, and FedEx will return the corresponding shipping rates. The rates are calculated behind the scene so the customer will not notice anything and will see the shipping methods and rates, offered by the delivery company, immediately s/he submits the shipping address.
Such methods are named 'Carrier-calculated'. You can receive carrier-calculated rates from the following companies (click on a company name to enter an article with configuration instructions):
Basically these carriers have their own rates that are calculated based on destination zone, origin address, weight of the products, parcel dimensions (length, width, height). If you can control the first three, the parcel dimensions are set by the carrier company unless the dimensions are provided by the merchant shop.
You can setup your own parcel dimensions.
Online store allows defining parcel dimensions for each carrier-calculated method.
Go to control panel, Settings → Shipping: when you edit or create a shipping method of carrier-calculated type, choose a company, click 'Account details' button → "Advanced Settings" and submit the parameters:
These dimensions will be sent to the carrier company together with all orders details. This feature will be useful, for example, if you ship your products in parcels of specific or non standard sizes. By defining your own parcel dimensions you will receive more accurate shipping rates.
What if you ship items with different sizes and weight, and every shipping rate varies depending on the products' sizes or weight? Online store will help you to receive precise rates from the shipping carriers.
Every product can have individual dimensions: weight, length, width, height. If you're using an online shipping carrier, these dimensions will be passed to the carrier together with the order details.
To add the dimensions, open a product editing page at Catalog → product page → tab "Tax and Shipping":
If you need to update many products with specific dimensions, you can do the bulk update via product export-import feature.
Online store allows you to slightly increase the shipping rates returned from the carrier. You can achieve this with the help of Shipping markup feature. Shipping markup is a flat fee that is added to the shipping cost.
Use shipping markup to cover additional handling expenses, for example order packing or insurance.
How to setup shipping markup in your store:
- Please, open your Control panel → Settings → Shipping page
- Create a new shipping method of carrier-calculated type or open the existing shipping method for editing
- Go to “Account details” section
- Set the shipping markup value
In order to disable shipping markup in your store you should change the rate to $0.
Please note, the shipping markup value is not shown up separately at checkout, the fee is just included in the shipping cost. In case you’d like to inform customers about extra charge, we recommend to use Handling fee option.
Both FedEx and UPS carrier companies have 100% money-back guarantee on late deliveries. If you ship the packages using FedEx and/or UPS and your ground or international shipping arrives late by one minute or more, you may claim for a full refund.
If you want to set one shipping cost that will be charged to all customers equally regardless of order weight or subtotal, you can consider using Flat rate.
This rate type will allow you to define one fixed shipping charge (or a fixed per cent rate) on all your orders, as well several different fixed charges (or per cent rates) depending on the customer's destination zone.
When you create a new shipping method at Settings → Shipping, you can choose 'Flat rate' type and decide whether it'll be a per cent or a flat amount.
You could absorb the price of shipping altogether and offer free delivery to all destinations or to certain zones. Usually free shipping is provided to customers from the same zone as yours.
So if you deliver your goods to different states or countries, and want to offer free delivery to one state/country, you can create a separate shipping method for this very zone and set zero shipping cost using the Flat rate shipping type.
If you want to apply free delivery on certain products only, you can use another shipping type - Shipping freight (scroll down the page to read about this option).
The best approach is to charge your customers what shipping actually costs your business. You can use the carrier companies' services for that, or estimate how much your shipping costs will be for your products and configure your own shipping rates using Custom table calculation type.
Online store allows setting up shipping rates based on weight or order subtotal (amount to which customer is ordering):
When you add a shipping method, select calculation type Custom table.
Examples of use:
- The shipping costs depend on how much your products weigh. The higher the weight is, the more expensive the delivery will be.
- Shipping cost needs to be calculated per item or per gr/kg/lbs
- The more customers buys, the less they need to pay for the delivery
It is possible to setup individual shipping cost per each product. See Catalog → Products → a product page → Tax&Shipping tab.
Online store allows setting up shipping freight in four variants:
1) Use Global Settings. The shipping for this product is calculated according to the rules configured in "Settings → Shipping".
This option is enabled for all products by default.
2) Free shipping. The product will always have free shipping. The settings from "Shipping" page will be ignored.
3) Fixed rate per item. The shipping for this product will cost the fixed amount inserted in this field. The settings from "Shipping" page will be ignored.
4) Global + Fixed rate per item. The shipping charge for this product will be a sum of the individual fixed rate and the shipping rate configured in "Settings → Shipping"
When a product has a shipping freight setting, the shipping methods for this product will be taken from the settings at Settings → Shipping, i.e., the customer will receive those methods that correspond to his/her location (shipping address).