You can give a customer a full or a partial refund for an order.
To actually refund the payment, you will need to login to the merchant account of the payment processor you use in your store and issue a refund from there.
To notify your customer about the refund:
- Go to your Control Panel → My Sales → Orders.
- Find the order that was refunded.
- Click the orange payment status and select Refunded for a full refund or Partially Refunded for a partial one. The customer will receive a notification about the changed order status in their inbox:
If you mark an order as Refunded, Online store will automatically restock the purchased items. If you mark an order as Partially refunded, store will not change the stock of the purchased products. In both cases store will not process an actual payment reversal.
To refund an order paid by PayPal, follow the steps of our instruction.